Frequently Asked Questions

No. Seller registration requires a brand-new email address — you cannot use an email already registered on AliExpress. We recommend using a dedicated business email to register.

No. Israeli local entity sellers are exempt from deposits — a unique benefit for the Israel market.

Zero commission. You keep 100% of the sale price (excluding payment processing fees on the buyer's side, which are handled by the platform).

Typically several business days. The most common delay is document quality (blurry, cropped, or mismatched information). Submit clear, complete documents to speed it up.

New sellers must publish at least one product within 30 days of approval, or the store will be closed. This is non-negotiable.

No general category restrictions, except for special categories like health supplements, which require additional permission applications.

You partner with AliExpress. The registration button takes you to the official AliExpress seller registration page. il-ecom.com is an information hub built by the AliExpress Israel team to explain the programme and guide sellers to registration; it is not the AliExpress platform.

Products with branding require brand authorization. If you own the brand, submit your trademark certificate. If you're a distributor, provide the full authorization chain.

You can add a new brand. Provide the trademark certificate or authorization documents during the application.

3-5 business days for the full process.

These are high-risk brands available only by platform invitation. Contact us to ask about eligibility.

You'll get a specific rejection reason. Most rejections are due to an incomplete authorization chain or a category mismatch. Fix the issue and reapply.

The seller arranges and pays for local storage and shipping; AliExpress does not ship orders. Currently available carriers include Teleport, HFD and Kexpress. After shipping, the seller enters the tracking number in the seller dashboard. AliExpress retrieves tracking updates and shows them to the customer.

Yes — you can use your own warehouse or a 3PL. Currently available carriers include HFD, Kexpress and Teleport; you arrange the carrier contract yourself. See the Fulfillment & Payments page.

You'll receive a monetary penalty. The platform calculates penalties based on order value.

Yes, penalties have built-in appeal channels through the seller dashboard.

The platform reviews force majeure events case-by-case based on severity. Submit appeals with documentation.

After the customer submits a complaint, AliExpress arbitrates the dispute. If AliExpress determines that the seller is at fault, the seller bears the corresponding responsibility.

ILS (Israeli Shekels) for Israeli local entity sellers.

15 days after the customer confirms receipt (T+15).

Early payout is available for qualified sellers. It requires a platform risk assessment and may depend on your seller tier.

Customers pay using the payment methods currently available on AliExpress. This concerns customer payment, not the seller payout cycle.

The seller issues the invoice. AliExpress does not participate in issuing it.

The platform runs advertising, seasonal campaigns, and traffic generation on your behalf. You don't manage ads directly.

Hit GMV and product-publication targets during your 3-month new seller period. Specific targets are shown in your seller dashboard.

Submit your strongest products for review. Approved products get a 1:1 traffic subsidy from the platform.

Yes, up to 6 stores per company entity across the entire AliExpress platform (this includes any stores you have in other AliExpress business modes).

Payouts may fail. The bank account must be in the registered company's name — no personal accounts, no related-company accounts.

Submit company-level changes — adding a director, changing the registered company name, updating the registered address, or adding an authorized user — through your Seller Center backend (typically under "My Profile" / "Store Information"). Upload the relevant updated documents (board resolution, updated registration certificate, etc.), and the platform reviews each submission before it takes effect. If you're not sure which path applies to your change, contact us for guidance.